Grey playback option in LILIN Viewer when connecting to an NVR

If you experience a grey playback option when connecting to an NVR remotely via Wi-Fi or 4G using LILIN Viewer, check that the PTZ Low Latency mode is not active in the camera configuration page for all camera's added to that particular group.

If you find this option is active, disable the option and select done from the top of the screen. Next close the app and re-open the app, the playback option should no longer be greyed out and should allow playback.

PTZ-Low-Latency-Playback.jpg

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