General
LILIN Technical FAQ's
- ★ Identify which LILIN device I have
- ★ A Basic Guide to keeping your CCTV system secure online
- ★ IPScan - LILIN Network Device Discovery Tool
- ★ How do I check if my DDNS address is working correctly
- ★ Configuring Gmail for sending email alerts from an NVR
- ★ How many clients can remotely access a video source (Remote Client Connections / Client Connections / Remote Connections)
Official FAQ Documents
- ★ Declaration of LILIN NDAA Compliant Products
- ★ A00135 - LILIN Product Vulnerability Policy
- ★ A00141 - LILIN Network Product Hardening Guide
- ★ A00033 - LILINViewer Guide for iPhone, iPad & Android Mobile Devices
- A00322 - How to enable metadata base64 JPEG
- A00326 - How to set up an AI camera to send alerts to Gmail with photos
NVR Knowledge Base
General
- ★ LILIN NVR Setup Made Easy! - Video Guide
- ★ NVR Firmware Downloads
- ★ LILIN Mobile App Download
- ★ App No longer working via DDNS - Check Open Router Ports Guide
- ★ Maximum Supported HDD Sizes for LILIN NVR's and DVR's
- ★ What is the default IP address, username and password for my NVR
How to...
- ★ New System Install Checks List
- ★ Add an NVR to Client Software
- ★ NVR P2P Guide
- ★ NVR Web Browser Playback and Backup Guide
- ★ NVR Local Monitor Playback and Backup Guide
- ★ Enable and use the NVR web proxy service to access camera menus through an NVR
NVR with AI Guides
NVR 7 Series
NVR 6 Series
NVR E Series
NVR 5 Series
- ★ Add a 5 Series camera to a 5 Series NVR
- ★ How many HDD's can be installed in an NVR 5 Series
- ★ What camera resolutions does the NVR 5 Series support
- ★ What is the maximum throughput and frame rate of the NVR 5 Series
- Allow a 5 Series NVR to be seen by an ONVIF scanning tool
- Corridor mode with an NVR 5 Series
DHD6104 / DHD6108 / DHD6216 / DHD5104 / DHD5108 / DHD5216 (Hybrid)
Camera Knowledge Base
General
- ★ Camera Bracket Matrix - Which bracket should i use?
- ★ Difference between 2 Series, 3 Series & 5 Series Cameras
- ★ IP Camera Default IP address, Username and Password
- ★ Camera Firmware Update Guide
- ★ Emergency Factory Reset an IP camera
- ★ LILIN IP Camera RTSP URL's
AI Edge Cameras
- ★ LILIN AI Camera Behaviours Guide
- ★ LILIN NVR with LILIN AI Camera Prohibited Zone Detection Guide
- ★ Advanced Options on the AI Plugin
- A00319 - How to use LILIN's AI cameras for HTTP Post Notifications - Video Guide
- A00319 - How to use LILIN's AI cameras for HTTP Post Notifications - PDF Guide
- A00322 - How to enable metadata base64 JPEG
V1W (White Light) Edge AI Cameras
Z7 Cameras
E5 Series
Basic, IVS and Advanced IVS Alarm Features
P2, Z2 & P3 Series H.265 Starvis Cameras
- ★ NVR Touch Series with a P2, P3, P5, Z2, Z3 or Z5 camera - Compatibility Issues
- P2, Z2 & P3 Cameras sending multiple alerts on a single event trigger
- Unable to send Emails directly from a P2, Z2 & P3 camera
- Camera automatically changes back to h.264 from h.265
- P2, Z2 & P3 Series camera not switch to monochrome when it gets dark
- How do i turn an image 180 degrees (flip and mirror) on a P2, Z2 & P3 camera
P5 & Z5 Series (H.265)
- ★ P5 & Z5 Cameras sending multiple alerts on a single event trigger
- ★ Adding P5 & Z5 Series Cameras to Control4 Complete Guide
- ★ Which Control4 Driver should i use for the P5 & Z5 series cameras
- ★ Adding a 5 Series camera to an L Series NVR
- ★ Change the aspect ratio of the HD stream on a 5mp camera from 4:3 to 16:9
- ★ Configure SmartEvent Motion Detection on a P5/Z5 Camera
Panoramic / 360 Degree Camera's
Covert IP Camera's
Apps Knowledge Base
LILINPro Mobile App
- ★ Which NVR's Support the LILINPro Mobile App
- ★ Adding a device to LILINPro using P2P
- ★ Adding a device to LILINPro using DDNS
- ★ Playback and Backup using LILINPro
- ★ LILINPro Online Manual
- ★ Download LILIN Mobile Apps - LILINPro & LILINViewer
LILINViewer Mobile Phone App
- ★ LILIN Mobile App Download - LILINVeiwer
- ★ Add a Device to LILINViewer Mobile App - PDF Guide
- ★ How to add an NVR/DVR or IP camera to the LILINViewer Mobile App
- ★ Playback from a LILIN NVR using the LILIN Viewer mobile app
- ★ How to backup my LILIN Viewer App settings to the cloud
- ★ No Cameras Displayed on LILIN Viewer when using 4G / 3G but works on WiFi when using an Apple device
Software Knowledge Base
Navigator Software
- ★ Navigator v5 User Manual
- ★ LILIN Navigator Software Default Username and Password
- ★ How to add a LILIN NVR to the LILIN Navigator software
- ★ How to generate a Navigator software licence for the correct amount of camera’s and ONVIF licenses required
- ★ Navigator Database Error
- Live video looks stuttery and is not smooth
Navigator AI
Client Software
- ★ Adding a Device to Client Software
- ★ Add an NVR to LILIN Client software using P2P
- ★ What is the Client Software default username and password
- ★ Which ports do i use when adding the Navigator software to client software
- ★ Copy a LILIN Client configuration to a different PC
- No Time and Date displayed on the Client Software
Navigator Web Viewer
IPScan (Device Discovery Tool)
Peripherals Knowledge Base
LILIN Device Hub (DH032)
- ★ What is the LILIN Device Hub (DH032)
- ★ LILIN Device Hub (DH032) Alexa Integration
- ★ LILIN Device Hub (DH032) Alexa Skill
- What is the LILIN Device Hub Default IP Address, Username and Password?
- Where do i create a LILIN Device Cloud Account?
- What App does the LILIN Device Hub Use?
PS3108C PS3188C & PS3268C Switches
- ★ PS3108C PS3188C & PS3268C Switch Default IP Address + Username and Password
- ★ How do i change the IP address of my switch
- ★ Settings not being saved when the switch is powered down or after a power cut
- ★ Switch loses time on a reboot or power loss
- POE Network switch correct Spanning tree settings
- PoE Switch crashing causing Broadcast Storm
PoE Switches, Injectors and Spliters
Power Over Coax ( PoC )
- ★ What is Power over Coax ( PoC )
- Lilin PoC compatible with third party devices
- PoC Wiring Example
- How to access a PoC camera menu
- Precautions when using PoC injector units
- What is the maximum transmission distance for power using PoC
Keyboard Controllers
BNC to IP Converters
Custom Installation Knowledge Base
Control4 Technical Documents and Guides
- ★ Adding Alarms to Control4 using 2 & 3 Series Cameras (Includes IVS2.2 Alarms)
- ★ Adding a Control4 Chime Doorbell to an NVR
- ★ Adding P5 & Z5 Series Cameras to Control4 Complete Guide
- ★ Adding a LILIN NVR/DVR to Control4 using the Composer Software
- ★ Add a 2N / DS2 Door Station to a LILIN NVR
- ★ Control4 / 2N Door Station preview image in LILIN Mobile App
Control4 FAQ's
- ★ LILIN NVR Control4 Compatibility and Integration
- ★ Where can I download the Control4 drivers for my LILIN product?
- ★ Cant find the LILIN AHD / DHD Driver in Control4 Composer
- ★ How to use the Z series camera auto focus feature from Control4
- ★ Does Control4 work with the LILIN Navigator software
- 5 Series cameras not sending snapshots through Control4
Control4 Technical Videos
GJD
- Configuring a GJD IP PIR detector to trigger a digital alarm on a LILIN NVR
- Configuring a GJD IP PIR detector with a LILIN iMEGAPRO IP Camera for remote alarm detection
- Configuring a GJD IP PIR detector with a LILIN ZHR IP Camera for remote alarm detection
- Using multiple GJD IP detectors with a LILIN PTZ to trigger various presets
RTI
Crestron
Loxone
Fibaro
Savant
Elan
LILIN AI Engine
FAQ's
How To...
ANPR Knowledge Base
ANPR General
ANPR AI Edge Cameras
LPR Camera Solution (Not Edge AI)
- ★ What does LPR stand for and what is an LPR camera solution?
- ★ LPR Camera Supported Country Number Plate Recognition List
- ★ LPR Camera and NVR Configuration
- How to restore the LPR (Number Plate) list from an LPR camera
- How to backup the LPR (Number Plate) list from an LPR camera
- How to configure the LPR to trigger a gate on an 'Allowed' plate detection
Other Downloads
SDK Area
Firmware Download
Software Downloads
LILIN NVR / DVR Playback Software
- ★ LILIN Backup Manager for NVR's and DVR's
- ★ Recommended .AVI Playback Codec for Windows Media Player - Xvid
- PDR-H404 / PDR-H408 / PDR-H416 H264 Codec & WebClient
- DVR 204 / 208 / 216 Playback Software
- PDR 400IP Playback Software
- DVR 6040 / 6080 / 6160 Playback Software
LILIN IPScan Software Tools
LILIN Navigator Software
LILIN NVR / Navigator Client Software
3rd Party Device's Interoperability Tests / Technical Documents
Eagle Eye Networks
Milestone
3rd Party - Software / Recording / Streaming / Storage Devices
- ADDING LILIN CAMERAS TO FIBARO PROJECTS
- How to use LILIN cameras with NX Witness VMS
- 3rd party software solution for professional grade integration of a LILIN camera in to a web page
- Interoperablity test between Genetec Omnicast software and LILIN IP camera's
- Avigilon software and LILIN IP camera's Interoperable test
- AxxonSoft software and LILIN IP camera's Interoperable test
3rd Party - Camera & NVR Interoperability Tests
- ★ LILIN IP Camera 3rd Party VMS Support Matrix
- Adding HiLook cameras to LILIN NVR
- Adding Dahua Cameras to LILIN NVR
- Adding a D-Link DCS-4602EV IP Camera to a LILIN NVR
- LILIN Camera 3rd Party VMS Certification Table
- LILIN NVR ONVIF 3rd Party Camera Certification Table
Remote Alarm Monitoring Services
Security Spy for Mac
Falco
Genetec
Legacy Products - Recording Solutions
CMX Software
- ★ LILIN CMX software default username and password
- How to configure Motion Detection on the LILIN CMX software
- Flashing borders around camera’s in multiscreen view within the LILIN CMX software
- CMX Software Database Restore Guide
- CMX Software Database Backup Guide
- CMX error - xxx debug InitSetting HDD
NVR 5 Series PoE NVR
- ★ NVR 5 Series Comparisons
- 5 Series NVR power capabilities explained
- NVR 5 Series PoE Supports both H.264 and H.265 cameras
- Can i connect a PoE+ injector to the PoE ports on the rear of the NVR
- NVR powering up but not providing power to the cameras connected in to the rear ports
- Unsupported Camera Message
CMS Software (AHD / DHD Units ONLY)
DHD504A / DHD508A / DHD516A Series (Hybrid)
- ★ What is the DHD504A / DHD508A / DHD516A Series Hybrid DVR
- ★ DHD504A / DHD508A / DHD516A Series Recommended Mobile App
- ★ DHD504A / DHD508A / DHD516A Series Supported Camera Resolutions
- ★ DHD504A / DHD508A / DHD516A Series H.264 RTSP Streaming Document
- ★ Where is the P2P QR code located on the DHD504A / DHD508A / DHD516A Series Devices
- ★ DHD504A / DHD508A / DHD516A Series Control4 Driver Download
NVR 3 Series
- ★ Add a 5 Series camera to a 3 Series NVR
- ★ NVR 3 Series not connecting to older camera models
- ★ NVR 3 Series Over Bitrate Error
- ★ Which web browsers are supported by the NVR 3 Series
- ★ Does the NVR 3 Series support H.265 compression
- ★ What camera resolutions does the NVR 3 Series support
AHD / DHD DVR2A & 3A Series
- ★ What is the LILIN AHD DVR range
- ★ AHD Series Mobile App
- ★ DHD 2A and DHD 3A Series Supported Camera Resolutions
- ★ LILIN AHD / DHD 2A & 3A Control4 Driver Download
- ★ LILIN AHD DVR H.264 RTSP Streaming Document
- LILIN AHD Control4 Driver differences
NVR L Series
- ★ Adding a 5 Series camera to an L Series NVR
- ★ NVR L Series P2P Guide PDF
- Do the L Series NVR's support JPEG transcoding?
- NVR L Series displaying 'Monitor out of sync' message
- Using a purchased LILIN P2P license with a LILIN L Series NVR and adding that NVR to the LILIN Viewer App
- How to find an L Series NVR MAC address
NVR Touch Series (104, 109, 116, 404C)
- ★ NVR Touch Series with a P2, P3, P5, Z2, Z3 or Z5 camera - Compatibility Issues
- ★ NVR Touch firmware update guide via USB - Downloadable PDF guide
- ★ NVR Touch Series quick start guide (Backup and playback guide)
- NVR404c HDD support list
- NVR camera details OSD display on local monitor output
- How to change the language used on a LILIN NVR Touch
DVR
- PDR-H404 / PDR-H408 / PDR-H416 Default Password
- PDR-H404 / PDR-H408 / PDR-H416 viewing via a web browser
- PDR-H404 / PDR-H408 / PDR-H416 Mobile App
- DVR 716 / 708 Sequencing all camera’s on the system
- DVR 204 Mobile App
- PDR 6000 series USB backup guide
Legacy Products - Camera Solutions
Thermal Measuring IP Solution (P3T6522E2)
M Series IP Camera's (1080P and 4MP)
- ★ Which M series cameras support P2P
- ★ Difference between M Series 3 and 4 digit part codes
- Download all files from an SD card installed in a camera using FTP
- Enabling Advanced IVS Alarms Disables the Flip and Mirror Function
- How to adjust the camera module angle of the M Series Dome Style cameras
- What is the Defog feature on my M series camera
Z Series IP Camera's
Ultra Series 4K Ultra HD Camera's (UHD)
- What Bitrate should i use on my 4K cameras for the 4K stream
- What is the maximum bitrate of the LILIN 4K Ultra HD IP camera's
- UHD 4K Camera's RTSP Streaming Codes and URL
- The best software to play an AVI or MP4 backup video file taken from a camera with a higher then 1080p resolution
- Do the LILIN 4K Ultra HD (UHD) camera's work with the LILIN Navigator or CMX software
- LILIN UHG1182 4K Ultra HD (UHD) IP Camera - Release Notes
Ultra Series 120fps Camera's
- ★ How to set a UFG1122 to output 120fps - New Firmware
- ★ How to set a UFG1122 to output 120fps - Old Firmware
- Can the 120FPS camera write to an SD card at 120FPS
- Fast moving object pixelate on web browser output
- High Latency when viewing a UFG1122 in a web browser
- Is it possible to get 120fps using the 720p stream on the UFG1122
iMEGAPRO 1080p IP Camera's
- Corridor Mode with an NVR
- Time Lapse Video using a LILIN iMEGAPRO Series Camera
- iMEGAPRO firmware update from 1.0.xx to 1.4.36 and above
- iMEGAPRO Low Latency Mode
- Basic Time Lapse Video using a LILIN iMEGAPRO Series Camera - Firmware 1.0.60 ONLY
- How to change and get the best resolution for the FTP jpeg image output using an iMEGAPRO camera
L Series 1080p IP Camera's
- L Series Camera showing as model IPDXXXES also provides no image from the camera / Camera factory reset itself
- Corridor mode with an NVR
- Time Lapse Video using a LILIN L Series Camera
- L Series firmware update from 1.0.xx to 1.4.36 and above
- L Series Camera Low Latency Mode
- How to update the firmware on a LILIN L Series IP camera
Door Station - IPC0522
- ★ No longer receiving push notification from a LILIN Door Station
- ★ Testing a LILIN Door Station using SIP on a local network with a PC based SIP server
- ★ Using DTMF Tones on a LILIN Door Station with SIP
- ★ No audio from LILIN Viewer to Door Station when using 3g/4g
- ★ How to configure Push Notifications from the LILIN Door Station
- Does the IPC0522 Door Station work with LILINPro
HD PTZ IP Camera's
- PTZ Preset HTP Post command
- No Auto Tracking Option Available
- PTZ camera moving on its own at midnight
- PZD6422 Cant Adjust Max Shutter Speed
- How to enable the auto tracking feature on a PTZ (Supported Models Only)
- How to make a PTZ recall a preset and send an email on alarm detection using Smart Events