An IP camera never loads past a blank white screen even though ActiveX has been installed

If you ever encounter a scenario where you log in to a device and how ever long you wait the device never shows more than a blank browser page.

One of the causes of the could be the name of the device. If the device has any symbols in the name then this will not allow the device to load correctly.

To rectify this issue you will need to use the LILIN IPScan Tool (Select the software tab) and check the device name. If you are unsure if the device name has any symbols in it we would advice to change the name to something simple like 'test' or 'camera' and try logging in to the device again.

Symbols examples are:

@ ! " , . £ $

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