***Please note this is only applicable to Apple devices running LILIN Viewer, this option is not required on the Android version of LILIN Viewer***
If you experience an issue where you are not receiving live video images or your app is displaying video loss on all channels when connecting to a LILIN device using 3G or 4G from the LILIN Viewer App but you are able to receive live images using Wi-Fi, you must make a small adjustment to your LILIN Viewer app.
- Firstly ensure you are running the latest version of the LILIN Viewer App. This can be updated using the app store.
- Next open the LILIN Viewer app and select 'System' from the menu bar along the bottom. Whilst in the 'System' menu change the ‘Bandwidth’ option from 'General' to ‘Low Bandwidth’
- Now close the LILIN Viewer and re-open, this should now display live video images on 3G & 4G.